We are seeking a welcoming, organized, and detail-oriented Receptionist to be the first point of contact for our clients. In this dynamic role, you will manage front-desk operations, facilitate seamless client communications, handle administrative workflows, and support our office staff to ensure daily operations run smoothly.

Key Responsibilities

Client Services & Communication

• Greet and welcome clients as they arrive in a professional and friendly manner.

• Answer phone calls promptly, manage and check voicemail messages, and route inquiries to the appropriate team members.

• Schedule, reschedule, and cancel appointments, and make outbound appointment reminder calls.

• Assist clients with filling out intake forms, navigating electronic tablets, and informing them of any required documents needed for upcoming meetings.

• Create necessary invoices for clients for services rendered.

Administrative & Office Support

• Manage mail operations: Collect, scan, and deliver incoming mail to pertinent individuals, and handle all outgoing mail preparation and shipping.

• Process paperwork: Scan basic client paperwork for meetings directly into our database and prepare comprehensive folders for upcoming meetings.

• Collaborate with the team: Meet regularly with staff to review daily appointment agendas and back up office staff as needed.

• Social media management: Monitor and create engaging posts for company social media accounts.

Qualifications & Skills

• Proven experience as a receptionist, administrative assistant, or in a similar customer-facing role.

• Excellent verbal and written communication skills.

• Strong organizational abilities with great attention to detail.

• Comfortable utilizing office technology, including multi-line phone systems, scanners, databases, and electronic tablets.

• Familiarity with basic social media management and content posting.

• Ability to multitask, prioritize, and maintain a calm, professional demeanor in a busy environment.